Courtyard by Marriott Denver Downtown West

I enjoyed our stay, had a business event in Denver and needed a decently priced hotel. For the cost, the value was great. Very clean and updated rooms, Smart TV, really nice bathroom and shower. Staff at the front desk was helpful and considerate. You can pay for garage parking which is secured so only hotel stays can park, adding value. Overall great experience.

First of all — the hotel itself was beautiful. From the 2nd floor terrace we had a little peek at the mountains and a gorgeous view of Downtown Denver and the Broncos Stadium. I stood out there like I owned the place, breathing in fresh air and minding other folks’ business from a distance. The staff? Sweet as pie. Friendly, welcoming, and made everything smooth from check-in to checkout. We didn’t try the restaurant, but I loved that it was there because Auntie appreciates options — especially when hunger strikes unexpectedly. Now let’s talk about the room… CLEAN. Not “looks clean” — but actually clean. The kind of clean where you walk in and instantly relax. And the hot water??? MY GOD. Endless. Strong. Reliable. The kind of shower that makes you rethink your life decisions and stay in there longer than you should. I came out renewed, refreshed, and slightly reborn. Overall — beautiful stay, peaceful vibes, great views, and comfort that does what it’s supposed to do. Auntie Loren approved ✔️ Would definitely stay again.

This is the hotel I stayed at when I came to Denver to work the Patriots Broncos game for the AFC Championship. I booked a regular room for four nights. The check in process was easy and Melinie was the person helping me. She was very polite and made sure that I have the best experience. My room was on the first floor and it was a nice room for one person. I checked out the fitness center on the second floor and also their little outdoor patio area. There also a rooftop bar area on the sixth floor but I didn't have the opportunity to check it out. The bar area is great, there even an area where you can just hang out and watch TV or do some work. I grabbed breakfast and dinner at the bar during my stay, Jackie was the bartender and she was amazing. The breakfast burrito isn't that good or the flatbread pizza. The chicken sandwich with fries was my favorite dish here. I also had to print out a document and the staff here was great on helping me when it didn't print properly at their printer area. I had some issues during my stay. My room didn't have a TV remote so I had to call the front desk to get one. The first one they give me didn't work so I had to call again. The second one they give me worker and while I had the worker there, I asked him to look at the heater since it was making noise. He ended up unplugging it because it's a known issue but they haven't fixed it yet. The water pressure in the shower isn't strong so be aware. The noise from other rooms closing the door or just moving around will bother you as well.

Paid for stay, then denied accommodation at 4 AM — unacceptable experience - $796 paid I had an extremely disappointing and stressful experience at Courtyard by Marriott. I arrived at the property late at night and completed the check-in process, paying approximately $796 for my stay. After seeing the room condition, I requested a room change, which I believe is a reasonable request when rooms are not up to standard. The room had a smell of Marijuna and I was very uncomfortable to even stand there. Rooms were looking like dungeon. I was ready to pay extra to upgrade my room. Instead of offering an alternative or a solution, the receptionist very rude and refused to change the room and asked me to leave the property altogether, despite having already taken full payment. This happened around 4:00 AM, leaving me stranded in the middle of the night. I was under significant stress, and my health was not in good condition at the time. Being denied accommodation after payment is unacceptable and deeply unprofessional. I expect a full refund and a proper explanation for how this situation was handled. This experience does not align with the standards expected from the Marriott brand.