Holiday Inn Express & Suites Denver Airport by IHG

We arrived around midnight after a disaster of a rental car experience. The man at the desk was efficient and got us to our room quickly. Breakfast was great and the room was clean and large. I would definitely stay here again.

As someone who has worked in the hotel industry and travels frequently, I have a solid understanding of what should be expected when it comes to guest experience and accommodations. Unfortunately, this stay fell short in several key areas. Upon arrival, check-in itself was smooth and uneventful. However, parking quickly became a concern—especially for those with larger vehicles like our long-bed truck. We initially parked farther from the building, but while unloading, we witnessed another family a few spaces over dealing with a break-in. Their vehicle’s window, positioned away from camera coverage, had been shattered. It was unsettling, to say the least. We immediately moved our vehicle closer to the center of the lot in hopes of avoiding a similar situation, but the experience left us uneasy for the remainder of our stay. The following morning, breakfast was advertised to begin at 5:30 AM, which is especially important for travelers on tight schedules. Unfortunately, staff arrived about 30 minutes late and repeatedly told guests to sit and wait without offering updates or apologies. When food was finally available, the quality was disappointing—I received a hard biscuit with gravy that was clearly not fresh. The condition of the room was also below expectations. The bedding had visible holes and stains, which is unacceptable by basic hospitality standards. In addition, we did not receive the full set of room amenities that are typically expected, which further impacted the overall experience. The TV and Wi-Fi/cellular service were also unreliable, with the TV frequently displaying “no signal.” Overall, I am giving this hotel two stars solely because there was a bed, a roof over our heads, breakfast was eventually served, and airport transportation was available. However, safety concerns, cleanliness issues, missing amenities, and lack of service consistency make it difficult to recommend this property.

I was stuck in Denver Airport on Christmas Night🎄. My connecting flight got canceled. I called Holliday Inn Express and the gentleman took his time and walked me through my options and reminded me I could save money with my IHG membership (Which I forgot I had from years ago!) I was able to book a King room for a reasonable price. But I was scared the shuttle couldn't pick me up (Christmas and all)! He was with me on the phone for at least half an hour guiding me through where to go in the Airport to pick up the shuttle and even stuck with me on the phone on the train between terminals to the pick up spot to make sure I was OK! The shuttle still runs every half hour! Thanks to that driver! The front staff were really kind and smiling working Christmas night! Huge sacrifice being away from family, etc. for them. The hotel was very clean sanitary and updated design. I was shocked... I was expecting something well worn down from weary travelers... it was hip, upscale and modern in design! Huge thank you and kudos to their whole operation start to finish taking care of this Father trying to go get his kids! I was able to rest easy and get the shuttle for my flight back to the airport the next morning! Awesome service and attention to detail and care for me in a bind!

I had a great experience here. This is our spot for airport travel. I made an error with my reservation and Matthew was able to correct the situation so quickly. He was very kind and understanding. Even the night clerk was attentive and helpful. The shuttle and parking really help make our travels with kids seamless. The rooms are clean and beds are very comfortable.