The good:
Free shuttle to the airport
Larger rooms
The bad:
Toilet and sink not working properly (seems like some other guest reviews also mention the same issue).
They provide upgrades to diamond members if the front desk feels like it not if space is available.
They don’t provide slippers and carpet looks not so clean.
Do not recommend staying here.
A
Aireona Carrington
5 months ago
Stayed here for a few days while here for a training for work. They stay was great! Room was clean, bed was comfortable, and perfect for me. The room had everything I needed and they even threw in some extra towels upon my request via booking. Showers were clean and hot, and they came with your shampoo, conditioner, bodywash, and lotion.
The gym was good for me to work out and a swim after was icing on the cake. And the conference room were good size if you were looking for that. I loved that i could take the stairs that put me on the back side near the conference rooms. There were a group of kids staying at the same time and even with them playing it didnt get too loud at all.
I booked my stay with the complimentary breakfast, but I paid for an omelet meal one of the days that was way better in my opinion. Jackdaw also had cocktails that really hit the spot one night and the Sangria is delicious and strong, so be careful lol.
Overall, it was a very pleasant stay. Easy to check in and out and I will be definitely booking more doubletree by hilton stays based off this experience. Thank you!
S
Samantha Luken
5 months ago
(I apologize in advance for my terrible photos.) We decided to come here after we left another hotel in the Henderson area. Pulling up, we noticed this hotel was right off the Interstate and there were a few people wandering around on the corners of the streets a block away. However, instantly we felt at ease; we pulled up and drove by what looked like some sort of fancy townhomes and into the parking lot. The parking lot was well-lit - though packed with cars (we arrived extremely late, about 12am) - and the circle drive was extremely convenient. It has a secure front entry (you have to have a key card or be buzzed in by the front desk from 10p-6a). The lobby's ceilings were tall, didn't smell like anything, and a beautiful design inside. Unfortunately, I didn't get many photos of the common areas. There was a bar/restaurant area; there were numerous conference rooms (that we didn't use); the pool was open until 10pm - which would have been great had we been there around that time. The pool and hot tub were clean and looked warm. I checked in at the front desk, and the staff was pleasant; we were provided with warm cookies - as I believe Hilton always does - and check in was a breeze. I had to provide my photo ID and pay with my card, and that was it. (I'm a Hilton honors member, so perhaps that expedited the process?). The app was super convenient as they offer mobile check-in, a mobile door key, and other options. They also had a Starbucks coffee machine (for a fee) and a snack/drink bar in the lobby area near the front desk.
It was somewhat difficult to find a parking space in front; again, not surprising as we arrived extremely late, but I never felt unsafe, and realistically, we didn't have to walk that far from the car to the front door. Animals are allowed for a fee (I believe it's about $84); and the security deposit is about $50. Two of the elevators were down when we arrived, but one of those were fixed by the morning. The room was super clean, nice, temperature was a little warm, but we turned the thermostat to cool and it fixed the issue extremely quickly. There was a mini-fridge, a microwave, a small assortment of teas and coffees, and the bathroom was clean, well-lit, and had shampoo, conditioner, and body wash; soap, and lotion (the usual amenities). We were put on the 6th floor, and while it took a few moments for an elevator to arrive, it wasn't a terribly long wait time, even with what seemed like a conference happening at the time we stayed. My friend utilized the fitness center and stated it had a good variety of equipment, though I didn't go with her so no photos there either. The views in the morning were great from our room (see below). The only things I noticed that might have posed an issue to some is the sink might have needed to be snaked (it was pooling a bit and draining slowly) and a bit of the paint on the tub was chipped and peeling. Check-out was extremely easy - just dropped of my room keys and left. Again, the staff was super friendly and easy-going; I received an emailed receipt; and went on my way.
It ended up being a fantastic value for the price we paid (I believe we paid about $160 for one night), the rooms were clean, staff was friendly, was kid- and animal-friendly, had a plethora of amenities, and it was supposedly close to the airport (according to Google maps, it's about 30 minutes away). Close to restaurants, gas stations; clean and good service, etc. Definitely would stay here again.
