Holiday Inn Express Denver Downtown by IHG

We had a great stay at the Holiday Inn Denver Downtown. Gianni was amazing and helped us with an early check-in and even upgraded our room because of a small inconvenience and for being members, which we really appreciated after traveling. The breakfast was great every morning and the service throughout our stay was excellent. When we were leaving, Thomas and Justina were also incredibly helpful and helped us with a late checkout, making our departure much easier. Overall, the staff went above and beyond. Huge thank you to Gianni, Thomas, and Justina for the exceptional hospitality. We would definitely stay here again when visiting Denver!

I was compelled to share how exceptional my experience has been here all thanks to Justina. From the moment I arrived, Justina demonstrated extraordinary kindness, professionalism, and genuine care. It’s beyond rare to encounter hotel staff who are not only efficient, but truly dedicated to making every guest feel valued and welcomed. She went above and beyond in every interaction — attentive, thoughtful, and always ready with a warm smile. Her level of customer service sets a standard that many in the hospitality industry strive for but seldom achieve. Justina doesn’t just do her job — she elevates the entire guest experience. Because of her, my stay has been seamless, comfortable, and memorable. Thank you, Justina, for making my stay so wonderful!

Gianni made our check-in experience at the Holiday Inn Express in downtown Denver absolutely wonderful. From the moment we arrived, he was incredibly sweet, welcoming, and genuinely kind. He was very informative and took the time to explain everything clearly, which made us feel completely at ease. You can tell he is very educated and truly knows his job, but what stood out most was how much he cared about making our stay great. His positive energy and professionalism set the tone for our entire visit. Gianni is a true asset to this hotel, and we are so grateful for his hospitality.

The room was so cold that we had to ask for two space heaters to bring it up to tolerable. The first time we asked we waited for two hours. After calling a second time, with no result, I had to go to the front desk to pick one up myself. We also requested an extra blanket, which we were told would be delivered to our room. Sometime in the middle of the night it was dropped off at the door, but we did not discover it until the morning. Also, for some odd reason it is now hotel policy that they do not put cups or a coffee pot in the room. I had to go to the dinning area to get a cup for my soft drink. The sheets also had stains on them. While I understand that "Express" is an economy choice, I have had better service at Motel 6. The only positives were the friendliness of the front desk staff and the breakfast was decent.