Hyatt Centric Downtown Denver

I enjoyed my 3 night stay. The staff was helpful and friendly. The lobby area was a bit small but it was adjacent to the restaurant and bar area which is a very nice size. The room was comfortable, very clean and nice. It had little touches such as lights on the bottom of the bed which would light up when I walked around at night. I would have liked to have a refrigerator rather than a “cooler” also a microwave would have been convenient. All in all, I will definitely stay again.

I am extremely disappointed by my experience at the hotel’s restaurant this morning, which sharply contrasted with the otherwise beautiful property. When I entered the restaurant, I was not greeted or acknowledged by staff. After standing there for some time, I politely asked the bartender whether I should seat myself. Her response was shockingly rude and dismissive: “No, just wait there and try to be a little patient.” The tone was unnecessary and unprofessional, and I was left genuinely taken aback. Once seated, I informed the waitress that I was waiting for my friend to join me. About five minutes later, my friend arrived and sat down. After reviewing the menu, we politely let the waitress know, with a smile, “Whenever you have a moment, we’re ready to order—no rush.” Her response was openly hostile: “Can’t you see I’m busy right now? Just wait your turn.” At that point, another server stepped in and took over. While she was more professional, her demeanor was cold and unwelcoming. There was no sense of hospitality, warmth, or attentiveness—qualities I expect from a hotel of this caliber. The rooms themselves were clean, comfortable, and beautifully maintained, which makes this experience even more disappointing. Unfortunately, the treatment we received at breakfast left such a strong negative impression that I will not be returning to this hotel. I truly expected better service and professionalism from an otherwise outstanding property.

location is PRIME! charlie and karla were absolute superstars with check-in and overall experience. They made my experience a million times better. I would definitely recommend this hotel for their quick and immaculate service alone. Thank you to this team for making my stay comforting, easy and flawless.

Very spacious room and the bed is so comfortable. Sensor lighting was great when getting out of bed at night. First time I've seen dry bar hair dryer at hotel! Location good in financial district. There's a Target , Ross and restaurants very close by walking. Not too many people walking on the streets and didn't seem like there's much night time vibe in area