Good Hotel

Our experience with this hotel was great. We found the check-in inductions easy to follow and understand. Our room was clean and in good shape (though the inside handle on the bathroom door was having issues). We were there on a Wednesday night, so the night club was not open and not an issue. We did appreciate the the hotel provided countermeasures for when it was open. Our deposit was refunded quickly and without issue, and throughout the process, the hotel management communicated often and well. The only real downsides were the lack of an elevator (not much can be done about that), and showers made of glass and open to the room. There was some frosting on the glass, but that wasn't enough. Nevertheless, a good hotel, and a great location if you're in town for anything involving Union Station.

Let me start the review out with the hotel is more like an Airbnb than a hotel. If you go into that mindset it changes things a lot. 1. There is no one present on site (Airbnb's also have no one on site) 2. It is code access from outside and to the room. 3. They sent many texts and emails explaining how to access the room. 4. I side the room was a mini bar and everything you would need to ask the front desk for. I own a hotel and it has given me much to think about. 5. The worst part of the experience was there was kind of really worn towels but they were still ok to be used. 6. I checked the bed a great deal because I saw reviews that there could be bed bugs. I saw none. 7. Inside the bathroom and bedroom was very modern. 8. The price was great for what I received. 9. Only saw one other guest the entire time I was there. All in all I would stay again.

I'd give it a zero if possible. No elevator: long stairways. No front desk. They do a background check and then give you a numeric pin for front door and room. Front door worked. Room pin pad was broken. It didn't let me enter a pin and then it said too many bad tries you're locked out for 10 minutes. And it's over a night club so no sleep when the club goes to all hours.

Do not do it. We wanted to stay here to be close to Union station to go a football game. The room was not clean, dirt in the shower, “ash” on the bedsheet, door was spray painted like someone broke in, shower glass was taped, toilet was dirty, among other things. We got there at 5 pm and the nightclub downstairs had the bass turnt up and people were smoking weed right outside. thought the low stars would be fine but it was not. We weren’t even there for an hour and ending up staying elsewhere. I’d give it 0 stars if I could. Sent photos to the manager and was accused of the photos not being from the room. What?! It’s a scam don’t do it. Just don’t.