The Crawford Hotel

We booked this hotel specifically because it participates in American Express Fine Hotels & Resorts. We frequently stay within this program and expect a consistent level of professionalism, hospitality, and attention to detail. Unfortunately, this property did not meet that standard. At check-in, the associate assisting us was not welcoming and did not review any of the Fine Hotels & Resorts benefits. When I asked about the welcome cocktail and potential room upgrades, the responses felt dismissive. I had reviewed availability prior to arrival and was simply asking for clarification, yet the interaction felt more like we were being shut down than helped. It was only when another team member stepped in — offering a glass of wine and looking into upgrade options — that the experience began to resemble what one would expect from a property in this category. Later that evening, we called room service at 9:45 p.m. to order dessert and a bottle of champagne. We were told the kitchen was closing in 15 minutes and that our order could not be accommodated, despite room service hours being listed until 10:00 p.m. When I pointed out that we were calling within the stated service window, we were still refused. If service ends at 10:00 p.m., guests should reasonably expect to be able to place an order before then. Fine Hotels & Resorts properties are expected to deliver five-star service. Based on our experience, this hotel did not. We will return to the Four Seasons or Ritz-Carlton in Denver in the future, where the service consistently aligns with the level promised.

I wouldn’t stay again . Terrible nights sleep. The good; the hotel is gorgeous. The rooms are restored beautifully and the vibe of the reception area cannot be beat. The beds were comfy. The coffee was great. The staff in the Cooper were great. The NOT SO GOOD; We were right by the bar area and I knew before the night started it would be a problem with the noise. We asked the front desk they said it’s never a problem, suggested the ear plugs and offered to move us but stated they’d put us on the street and the noise would be worse there so we opted to stay in the room we were assigned. The whole night there was a noise like a door clicking shut every 5-10 minutes. People were leaving the bar and using the area in front of our room to chat before heading out. We stayed here because we wanted easy access to the train to the airport because we were leaving so early but I didn’t expect that to mean we would be up all night. Overall, I was disappointed for a 5 star hotel at the price point. I’d choose differently next time.

We decided to do a "date weekend" at the Crawford and had a blast! Location was great and the hotel itself was great. Upstairs bar was wonderful. Room was very clean and felt "luxurious". The whole experience, from checking in all the way to getting our car from the valet, was wonderful. Elroy, the valet, was very professional and a blast to talk to. We will definitely be back.

I had a fantastic stay at The Crawford Hotel in Denver and would absolutely stay here again. The location is outstanding. Being directly adjacent to Union Station makes arrival incredibly easy. You can take the train straight from the airport and walk directly into the hotel, which is a huge plus. The welcome experience was excellent. The staff were friendly and professional, and I was offered a complimentary welcome drink that felt genuinely high quality rather than an afterthought. If you are booking through Amex, the property credit is very useful. It can be applied at a variety of bars and restaurants within Union Station, giving you plenty of great dining and cocktail options without ever leaving the building. I also appreciated the extra amenities. The complimentary scoop of ice cream and coffee were a nice touch, and access to a nearby health club was included. I used it during my stay and found it to be very nice and well maintained. The hotel rooms themselves were beautiful, comfortable, and well designed. The overall hard product is excellent, and combined with the service and location, it really comes together. Overall, this was a true five-star stay. Great location, excellent service, beautiful rooms, and very good food and beverage options. I would stay here again without hesitation.