AC Hotel Denver Downtown

I don't even know where to start off! Our stay at the AC Marriott was nothing short of exceptional. We got the 16th floor corner room and the view was beautiful. The front desk staff was amazing and super helpful with information. We had breakfast for free just because we waited a little longer for our room to be ready! Not only that but they also helped with a secret proposal that my fiancée planned. They sent chocolate covered strawberries to our room and champagne as well as a hand written "Congratulations" letter. I had the best time and the most memorable moment. Thank you to the staff, you do not know how special you made our stay!

Normally, my experience at Marriott hotels is outstanding. As a GOLD ELITE Bonvoy member, my experience is usually very positive The AC hotel in Downtown Denver, Colorado is terrible. The rooms are incredibly small. Unless you are alone, I cannot see how two people could stay in this room and have any privacy while they shower or go to the restroom. However, that is the least of my complaints. Not having heat in your hotel room during the month of January is unacceptable. I tried to call the front desk when I realized there was an issue, but the phone in the room did not work. I’m a person that is always cold… Having a room below 70° and not being able to adjust the temperature is not acceptable. To make matters worse, after being at a conference all day, I returned to my room to find that housekeeping never came to clean the room or deliver fresh towels. Every hotel chain offers a similar experience. For a nightly rate you get it clean, comfortable room with at least minimal conveniences. The customer experience and service are what makes your brand or hotel successful. The AC hotel failed miserably on both my experience and the service they provided me

This hotel is modern, clean and conveniently located to many restaurants and shops. During my visit I had a minor issue with the TV and Aaron was very helpful and prompt with my maintenance issue and corrected it right away. His quick response and helpful demeanor left a lasting impression. Thank him on my behalf.

Vincent was our server, he was patient and his service was like reading our minds. He basically did everything we didn’t even need to ask, he went the extra mile to make sure everything was perfect. Of course the food was also excellent! The croissant was excellent! Steak and egg was also excellent. Everything was done to perfection. Pancakes were amazing.!!! Everything he recommended was amazing and I really don’t understand how this restaurant has four star review. It should have five.