University Hills - Schlessman YMCA

The Y has declined, started with the last director who had an emphasis on "social justice" and being a food bank rather than being a good athletic club. Too much fund asking for social programs, and not enough re-investment in the facility - both plant and equipment. For example, the weight room overall is a disaster compared to other clubs. High schools have better, more modern equipment. The decisions there are hap-hazzard and are not done with a long term plan. Another issue is how they don't focus on seniors. It really used to be a community, not anymore. A lot of those people have left. As it is not a community centered space anymore, you are better off going to Chuze for $20 a month. All the equipment is very good, well maintained, and they don't claim to be something thy are not.

I’ve been a member of the YMCA with my family for the past year, and unfortunately, the customer service has been quite disappointing. They often fail to provide accurate information and have caused a lot of trouble for us, especially for the kids. I feel like I’ve wasted my money with them, and I hope they can improve their service soon.

Dear YMCA University Hill / Schlessman, I wanted to take a moment to express my appreciation for Kristen, who has made my introduction to EGYM an exceptional experience a few weeks back. From the moment she assisted me with my initial setup, her personable and warm approach stood out. She made the process easy, fun, and engaging, and I even found myself laughing and enjoying the experience. Kristen has a unique ability to connect with members, and she made me feel completely comfortable as I explored this new tool. On my second visit, I noticed Kristen was off duty and preparing to leave, yet she still went out of her way to help me with a small adjustment and answer other members' questions about EGYM. In my two interactions, Kristen's commitment to member satisfaction and willingness to go above and beyond did not go unnoticed and deserves recognition. In addition to my gratitude for Kristen, I also want to share how much I’ve come to love EGYM. As someone who stays active with yoga, cycling, running, and kettlebells, I’ve found EGYM to be the perfect complement to my existing routine. It offers an easy-to-understand way to measure progress, which has kept me motivated and engaged. The routine is also quick as well. I can be in and out with a solid maintenance workout in 30 mins or less. The setup and tracking features have me hooked, and it’s quickly becoming a favorite part of my fitness regimen. Thank you for creating an environment that fosters this level of service and innovation. Kristen and the EGYM system are true highlights of my membership experience. Sincerely, A newly converted YMCA member

I was a member here in the past and let my membership laps because I was new and felt the staff treated us poorly. Not so this time we have been treated with respect and a friendly staff that gave us a tour of the new facility and offered to help us using the equipment.